MarketsGuide Privacy Policy

Effective Date: 16 April 2026

This Privacy Policy explains how NARADOO, JEERISH (ABN 82 513 864 085), trading as MarketsGuide if and when a trading name is adopted, collects, holds, uses, and discloses personal information when you use MarketsGuide, including the website https://www.marketsguide.com.au, related subdomains, organiser tools, account features, and related services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Personal Information We Collect

The personal information we collect depends on how you use the Service.

Information collected when you browse the site

When you visit MarketsGuide, we may collect technical and usage information such as:

  • IP address
  • browser type and version
  • device type
  • operating system
  • pages viewed
  • referring pages
  • date and time of access
  • on-site activity such as searches, filters used, and pages visited

Information collected when you create an account or sign in

If you create an account or sign in using email or Google, we may collect:

  • name
  • email address
  • profile image, where supplied by Google
  • account identifiers
  • favourites and followed markets
  • notification preferences
  • account activity connected with your use of account features

Information collected from organisers

If you claim or manage a market listing, we may collect:

  • your name
  • your contact details
  • business or organisation details
  • information you submit in support of a claim
  • listing content, including descriptions, schedules, updates, photos, logos, and similar materials
  • technical logs related to account actions, saves, uploads, and system errors

Information collected through surveys or forms

If you complete a survey or form we provide, including a vendor interest survey hosted through Tally, we may collect the information you choose to provide, including contact details if you opt in.

Information collected from public sources

We may compile market listing information from publicly available sources. That may include publicly displayed organiser contact or market information published on websites, directories, or public social media pages.

Sensitive information

We do not generally seek to collect sensitive information. Please do not provide sensitive information through the Service unless it is reasonably necessary and you choose to provide it.

2. How We Collect Personal Information

We collect personal information:

  • directly from you when you create an account, sign in, contact us, claim a listing, update a listing, or complete a form
  • automatically through your use of the Service, including through cookies and analytics tools
  • from third-party login providers, such as Google, where you choose to sign in that way
  • from publicly available sources where we compile market listing information
  • from service providers who help us operate the Service

Where practical, we collect personal information directly from you.

3. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose personal information for purposes including:

  • operating and maintaining the MarketsGuide directory
  • creating and managing user accounts
  • enabling favourites, follows, and notification features
  • enabling organisers to claim and manage listings
  • sending service-related emails and notices
  • improving site functionality, content, and user experience
  • understanding how the Service is used through analytics
  • responding to support requests and enquiries
  • protecting the security and integrity of the Service
  • complying with legal obligations
  • investigating suspected misuse, fraud, or breaches of our terms

If we later offer newsletters, product updates, or promotional communications, we may use contact details for those purposes where permitted by law. You will be able to opt out of marketing communications. Operational or service-related messages may still be sent where necessary.

4. Cookies and Similar Technologies

We use cookies and similar technologies for purposes including:

  • keeping you signed in
  • remembering preferences
  • operating site functionality
  • measuring site traffic and usage
  • improving performance and user experience

You can usually manage cookies through your browser settings. If you disable cookies, some parts of the Service may not function properly.

5. Who We May Disclose Personal Information To

We do not sell your personal information.

  • hosting, database, and infrastructure providers
  • authentication and login providers
  • email and notification providers
  • analytics providers
  • form and survey providers
  • payment providers, if and when payment functionality is enabled
  • professional advisers, where reasonably necessary
  • regulators, law enforcement bodies, courts, or government agencies where required or authorised by law

Based on our current service setup, this may include providers such as Supabase, Google, Google Analytics, Postmark, Tally, Stripe if enabled, Vercel, Cloudflare, and similar service providers used to operate the Service.

Where an organiser claims and manages a listing, we may make available to that organiser the information reasonably necessary to manage that listing and related functionality.

6. Overseas Disclosure and Overseas Processing

Some of our service providers may store or process personal information outside Australia.

Based on our current setup, this may include:

  • Japan, including where account and application data is hosted or processed through Supabase infrastructure configured in the Tokyo region
  • other countries in which our service providers, sub-processors, infrastructure providers, or support operations are located

Because internet and cloud services may involve storage, processing, support, redundancy, or sub-processing across multiple jurisdictions, we cannot guarantee that all handling will occur only in Australia.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure they handle personal information appropriately in line with applicable privacy obligations.

7. How We Hold and Protect Personal Information

We hold personal information in electronic systems and with third-party service providers that help us operate the Service.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include access controls, authentication controls, managed hosting, and secure service providers.

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Service
  • maintain records of account activity and listing management
  • troubleshoot and secure the platform
  • comply with legal, tax, accounting, and regulatory obligations
  • resolve disputes and enforce our terms

If you delete your account or ask us to delete your information, we will take reasonable steps to delete or de-identify personal information, unless we need to keep some information for legitimate business, security, fraud prevention, backup, evidentiary, or legal compliance reasons.

9. Access and Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

In some cases, we may decline access or correction where the law allows us to do so. If that happens, we will explain why, where required.

To make a request, contact us using the details at the end of this Privacy Policy.

10. Account Deletion

If account deletion functionality is available through your account settings, you may use that feature to remove your account data.

If you need help, you can contact us at hello@marketsguide.com.au.

Deletion may result in loss of access to account-based features and removal or de-identification of associated data, subject to any information we are permitted or required to retain.

11. Privacy Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing at hello@marketsguide.com.au and include enough detail for us to investigate.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

12. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authority, we will take reasonable steps to delete it.

13. Third-Party Links and Services

The Service may contain links to third-party websites or rely on third-party services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we do, we will publish the updated version on the Service and update the effective date. Continued use of the Service after the updated policy takes effect means you acknowledge the revised policy.

15. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact: